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Frequently Asked Questions

We’re proud to offer professional housecleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trust Four Peaks Cleaning.

At Four Peaks Cleaning, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. We value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

No. Because we work on an 8 a.m. to 6 p.m. schedule, Monday to Friday, and 9 a.m. to 5 p.m. Saturday and Sunday. Most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.

While we cannot guarantee our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience. Four Peaks Cleaning uses a unique “Jobber” software to log your preferences so our services are as minimally disruptive as possible.

When you schedule housecleaning services with Four Peaks Cleaning, we’ll give you an arrival timeframe of three to four hours. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.

At Four Peaks Cleaning, we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a Neighborly Done Right Promise. We’re happy to correct our mistakes at no additional cost to you when you contact us by the end of the next business day following your service.

Four Peaks Cleaning is proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.

Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.

To ensure we provide your home with the highest quality of care, we don’t typically:

  • Clean toys

  • Clean the inside of your fireplace

  • Pick up clutter

  • Clean your iron

  • Do laundry

  • Wash dishes

We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.

If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

Four Peaks Cleaning understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many Four Peaks Cleaning perks and it helps us ensure the satisfaction of thousands of homeowners across the country.

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

Payments are due on the day of your scheduled service. We prefer to accept credit card payments, allowing for stream-lined costs tracking and peace of mind. If you do choose to write us a check, please make it payable to Four Peaks Cleaning Professionals. We also accept payments via Bitcoin. Please contact clientpayments@fourpeakscleaning.com for more information.

Contact us to see if we can provide your home with this service. 

This method involves the practices and products used by cleaning companies to promote a better environment and a healthier home. Green cleaning solutions don’t contain ozone depleting chemicals or flammable substances that can irritate the skin and cause respiratory illnesses.

While most green cleaning products cannot remove all harmful forms of bacteria, Four Peaks Cleaning strives to use the most appropriate methods for each service. In order to protect the environment, we utilize microfiber cloths and pads during our services, rather than paper. Not only is this practice better for the environment, microfiber picks up 99% of bacteria while cotton-based mops only pick up 30%.

Many cleaning companies falsely advertise green cleaning practices. We strive to be as transparent as possible and are happy to answer any questions you have regarding our eco-friendly practices.

Environmentalists use this term to describe companies that falsely advertise green cleaning services. For example, pouring bleach into a recycled container cannot be advertised as an eco-friendly practice because it misleads consumers to think that the contents of the bottle are environmentally friendly when they’re not.

Four Peaks Cleaning believes in an honest approach to finding the right balance between green cleaning practices and a safe, healthy home that’s free of harmful bacteria.

Four Peaks Cleaning goes above and beyond to use cleaners that are non-acidic and free of ammonia, alcohol, petroleum, and other toxic chemicals. We recommend that you balance the use of green cleaning products and disinfectants in your cleaning plan to ensure that your home is as healthy and clean as possible. Get in touch with our team to learn about the eco-friendly practices we carry out.

Four Peaks Cleaning goes above and beyond to use cleaners that are non-acidic and free of ammonia, alcohol, petroleum, and other toxic chemicals. We recommend that you balance the use of green cleaning products and disinfectants in your cleaning plan to ensure that your home is as healthy and clean as possible. Get in touch with our team to learn about the eco-friendly practices we carry out.

Contact our team to schedule a free in-home consultation at no-obligation. We’ll take the time to thoroughly inspect your property and discuss your budget, schedule, and cleaning preferences with you before providing a free estimate. With more than 30 years of industry experience, Four Peaks Cleaning knows how to accommodate first-time customer requests.

We’re proud to be recognized as a provider of affordable, top-quality housecleaning services. Our team works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.

We can also add specialty services to your regular cleaning plan as needed, such as:

  • Fridge interior cleaning

  • Oven interior cleaning

  • Changing bed linens

  • Carpet cleaning

At Four Peaks Cleaning, our job is simple: We clean houses. We know how much you value your time and we want to help you enjoy more of it.

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